Refund policy

Return and Refund Policy

Effective Date: Jan 07, 2025

At Keegan's Caramels, we take pride in crafting high-quality, handcrafted caramels and confections. Due to the perishable nature of our products, we have established the following policy to ensure clarity and customer satisfaction.

All Sales Are Final

All purchases made through our website are final. We do not accept returns or exchanges. This policy helps us maintain the highest standards of food safety and quality assurance.

Quality Assurance

While we do not accept returns, we are committed to delivering products that meet our quality standards. If you receive a product that is defective or does not meet our quality expectations, please contact us within 48 hours of receipt at contact@keeganscaramels.com with your order number and a description of the issue. We will assess the situation and, at our discretion, may offer a replacement or refund.

No Melt Guarantee

We guarantee that your caramels will arrive in optimal condition. If your order arrives melted or significantly compromised due to transit conditions, please notify us within 48 hours of delivery. Provide your order number and photographic evidence of the issue. We will evaluate the circumstances and, if appropriate, issue a refund or send a replacement at no additional cost.

Contact Us

For any questions or concerns regarding your order, please reach out to us at:

Keegan's Caramels

2400 Monarch St Alameda, CA 94501

Email: contact@keeganscaramels.com